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How To Add Live Chat To Your Website

You don’t have to be a marketing expert to know that quality customer service plays a crucial role in business. Your customers are the ones who spread the word about you and help grow your customer base.
Many websites have been adding live chat support to their help desk software in order to provide real time answers rather than having customers leave their websites. Real time chatting with a customer support expert not only builds customers‘ confidence during their internet experience, but also helps to improve your conversion rates. According to a survey of American online consumers, 68% engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase.





I'll be teaching you on how you can add live chat to your site. We will be using live chat widget from GetSiteControl
Follow the steps below to add your first love chat widget to your website. It will only take a couple of minutes.

Step 1

Open your GetSiteControl dashboard. If you don't have an account yet, Sign up here, it's free.
Click on the Create widget button and select Chat from the list of available widget types.

Step 2

While on the Appearance tab, choose how your widget will look like. First, select where you want to position your widget. There are four positions you can choose from. You can make your Chat widget appear as a button in the bottom right or bottom left corner.




Step 3

Choose what color you want your Chat widget to be. The easiest way to select a color scheme that will match your website design is to use the Apply theme option. You will be offered to choose from the colors present on your actual website. Colors of all the chat controls will be adjusted automatically to match the selected color.

Step 4

Now switch to the Content tab and check the Welcome message and Email form settings fields. You can leave the default messages or change them to any other custom ones.



Operator offline (user email already recorded). This one is also shown when the operator is offline but only if the visitor's address has already been recorded, so there is no need to ask for it again. The default message is 'We are not online at the moment. Please leave a message and we will email you back at {email}.'. The visitor's email address will be automatically inserted instead of {email}.

Step 5

You can also check the widget's Behavior and Targeting settings or you can just leave the default settings.
Now click OK to save your widget and activate it. As soon as you activate the widget it will appear on your website.

Now your website visitors can chat with you in real time. You can view the conversations and reply to them in the Chat section of your dashboard.





NOTE: for this widget and other widgets to be active on your site, you must have installed the the html code given to you in your site settings when you signed up and put in your website. 

Drop your comments if you encountered any issue while following the above steps. 

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