How To Change Phone Number And Email On JAMB Portal

The Joint Admissions and Matriculation Board (JAMB) has introduced a new process for candidates who have lost access to the phone number or email address linked to their JAMB profile.

JAMB announced the development in a video posted on its X handle on Wednesday, explaining the steps candidates must follow to access the service. The examination body said candidates who lost their SIM cards can now swap them for new ones, while those who have lost access to their registered email addresses can change them to new ones.

Under the new process, candidates can change their registered GSM number, email address or both after completing the required verification. 

The process involves obtaining a court affidavit, making payment through the JAMB e-Facility portal and completing biometric verification at a designated JAMB PTC/PRC Centre.

Who Can Change A Phone Number Or Email On JAMB Portal?

The service is intended for candidates who have lost access to the GSM number or email address registered on their JAMB profile.

It can be used to change the registered GSM number, email address or both, depending on the candidate's situation. JAMB has also stated that the service can only be used once, so candidates should provide the correct new details before completing the process.

Requirements For JAMB Phone Number And Email Change

Before starting the process, candidates should have the following:

• A new phone number, email address or both, depending on what needs to be changed.
• A court affidavit supporting the request.
• Access to the JAMB e-Facility account where possible.
• JAMB profile code or existing GSM number.
• The scanned copy of the court affidavit for upload.
• Access to a designated JAMB PTC/PRC Centre for biometric verification.

How To Change Phone Number And Email On JAMB Portal

1. Get A Court Affidavit

Visit a High Court and obtain a sworn affidavit stating that you have lost access to the phone number, email address or both linked to your JAMB profile.

The affidavit is part of the verification process and must be scanned for upload during the procedure.

2. Log Into JAMB e-Facility

Open the official JAMB e-Facility portal and sign in with your available profile details.

JAMB's e-Facility provides access to candidate profile and examination-related services.

3. Select Penalties

After logging into your JAMB profile, locate and select the “Penalties” option from the available services.

4. Select SIM Swap/Email Change Payment

Under the Penalties section, select “SIM Swap/Email Change Penalty Payment”.

This is the service JAMB introduced for candidates who need to change their registered GSM number or email address because they have lost access to the existing details.

5. Pay The Prescribed Fee

Proceed with the payment through the JAMB e-Facility portal.

The payment must be completed before proceeding to the designated JAMB centre for the next stage of the process.

6. Visit A Designated JAMB PTC/PRC Centre

After making the payment, visit a designated JAMB PTC/PRC Centre to complete the SIM swap or email change.

JAMB says the service is available only at designated centres and candidates should avoid unauthorised agents.

7. Provide Your Profile Details

At the centre, provide your profile code or existing GSM number as required.

The centre will use the information to retrieve your candidate details before the verification process begins.

8. Complete Biometric Verification

You will be required to complete biometric verification.

This step is used to confirm your identity before JAMB updates the details linked to your profile.

9. Select The Details You Want To Change

After successful biometric verification, select the applicable service:

• GSM number only
• Email address only
• GSM number and email address

Enter the new phone number and/or email address carefully.

10. Upload The Court Affidavit

Upload the scanned copy of the court affidavit as required.

Review the new phone number and email address before submitting the request because JAMB says the service can only be used once.

11. Complete The Update

After submitting the request, a confirmation message should be displayed if the update is successful.

The new phone number and/or email address will then be associated with the JAMB profile.

Can You Change Both Phone Number And Email At The Same Time?

Yes. The new JAMB process allows candidates to request a GSM number change, email change or both.

The appropriate option can be selected during the process after biometric verification.

Can You Change JAMB Phone Number Or Email More Than Once?

No. JAMB says the SIM swap and email change service can only be accessed once per candidate.

Candidates should therefore check all new details carefully before submitting the request.

What If You Still Have Your Old Phone Number And Email?

The new service is specifically intended for candidates who have lost access to their registered GSM number or email address.

If you still have access to your existing details but want to change them for another reason, it is better to confirm the applicable service with JAMB before making any payment.

JAMB's official support system allows candidates to submit complaints and enquiries directly to the Board.

Important Things To Know Before Changing Your JAMB Details

Make sure the new phone number belongs to you and the new email address is active and accessible.

Do not give your JAMB password, profile code or other security details to unauthorised persons. JAMB warns candidates that their profiles and security credentials should not be shared with other people.

Candidates should also use only official JAMB channels and designated centres for the process.

Frequently Asked Questions

Can I change my JAMB phone number if I lost my SIM?

Yes. JAMB now allows candidates who have genuinely lost access to their registered SIM to request a SIM swap through the approved verification process.

Can I change my JAMB email address?

Yes. Candidates who have lost access to their registered email address can request an email change through the new JAMB process.

Do I need a court affidavit to change my JAMB phone number or email?

Yes. The current process requires a court affidavit, which must be scanned and uploaded as part of the request.

How many times can I use the JAMB SIM swap or email change service?

JAMB says the service can be used only once per candidate. Make sure the new details are correct before completing the update.

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